Get in Touch
We're here to help with any questions about ChainWatchX, blockchain security, or how our platform can protect your cryptocurrency investments. Choose the best way to reach our team.
Customer Support
Get help with your account, technical issues, or product questions
Sales & Business
Enterprise solutions, custom plans, and business partnerships
Security Team
Report security issues, vulnerabilities, or responsible disclosure
Media & Press
Press inquiries, media kits, interviews, and partnership announcements
Careers & HR
Job applications, recruitment questions, and career opportunities
Partnerships
Strategic partnerships, integrations, and collaboration opportunities
Send us a Message
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📬 Response Time
We typically respond to all inquiries within 4-6 hours during business days
Our Offices
San Francisco, USA
San Francisco, CA 94105
United States
London, UK
London EC2A 4LA
United Kingdom
Singapore
Singapore 018989
Singapore
Frequently Asked Questions
Our customer support team responds to most inquiries within 4-6 hours during business days. For urgent security issues, we aim to respond within 2 hours. Enterprise customers receive priority support with even faster response times.
For security vulnerabilities or issues, please email our security team directly at security@chainwatchx.io. We take all security reports seriously and respond within 2 hours. We also have a responsible disclosure program for security researchers.
Phone support is available for Enterprise plan customers and urgent security issues. For other inquiries, we provide comprehensive support through email, live chat, and our help center, which often provides faster resolution.
Yes! Contact our sales team at sales@chainwatchx.io to schedule a personalized demo or consultation. We offer both group presentations and one-on-one sessions to show how ChainWatchX can meet your specific security needs.
Absolutely! We're always looking for strategic partnerships, integrations, and collaboration opportunities. Contact our partnerships team at partnerships@chainwatchx.io to discuss how we can work together.
Yes, we have an active bug bounty program for security researchers. Please review our responsible disclosure policy and contact security@chainwatchx.io for details on scope, rewards, and submission guidelines.