Welcome to Help Center
Find answers to your questions, learn how to use ChainWatchX effectively, and get the support you need to secure your cryptocurrency investments.
Quick Actions
Getting Started
Learn the basics of ChainWatchX and set up your first security monitoring in minutes.
Troubleshooting
Resolve common issues and technical problems with step-by-step solutions.
Product Demo
Watch our comprehensive video showcasing ChainWatchX features and capabilities.
Live Chat
Get instant help from our support team available 24/7 for urgent issues.
🚀 Getting Started with ChainWatchX
📋 Quick Setup Guide
Get up and running with ChainWatchX in just 5 minutes. Follow these simple steps to start monitoring your cryptocurrency wallets for security threats.
Sign up with your email address and create a secure password. We recommend enabling two-factor authentication immediately for enhanced security.
Navigate to the Dashboard and click "Add Wallet". Enter your wallet address (public address only - we never need private keys) and select the blockchain network.
Set up your notification preferences. Choose how you want to be alerted (email, SMS, push notifications) and what types of threats to monitor.
Your wallet is now being monitored 24/7. You'll receive real-time alerts about any suspicious activities or security threats.
🛡️ Understanding Security Features
Real-time Threat Detection
Our AI-powered system continuously monitors blockchain transactions and identifies:
- Suspicious transaction patterns
- Known malicious addresses
- Phishing attempts and scams
- Unusual spending behaviors
- Smart contract vulnerabilities
Risk Scoring System
Every transaction and address gets a risk score from 1-100:
- Low Risk (1-30): Normal, safe transactions
- Medium Risk (31-70): Potentially suspicious, requires attention
- High Risk (71-100): Likely threat, immediate action recommended
🔧 Troubleshooting Common Issues
🔐 Account & Login Issues
Can't Log Into Your Account
Solution:
- Double-check your email address and password
- Try resetting your password using "Forgot Password"
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try logging in from an incognito/private window
Two-Factor Authentication Not Working
Solution:
- Ensure your device's time is synchronized
- Try regenerating the 2FA code
- Use backup codes if available
- Contact support to disable 2FA temporarily
🚨 Alert & Notification Issues
Not Receiving Security Alerts
Solution:
- Check your email spam/junk folder
- Verify notification settings in your account
- Ensure your email address is verified
- Check if your wallet address was entered correctly
- Verify the blockchain network selection
Too Many False Positive Alerts
Solution:
- Adjust alert sensitivity in settings
- Whitelist trusted addresses
- Customize alert types to focus on critical threats
- Review and update your risk tolerance settings
💻 Technical Issues
Wallet Not Syncing or Updating
Solution:
- Check if the blockchain network is experiencing delays
- Verify your wallet address is correct
- Try removing and re-adding the wallet
- Ensure you have a stable internet connection
- Contact support if the issue persists
App Running Slowly or Freezing
Solution:
- Close other browser tabs or applications
- Clear browser cache and cookies
- Update your browser to the latest version
- Disable unnecessary browser extensions
- Try using a different browser
📚 Product Demo
🎥 ChainWatchX Complete Overview
Watch this comprehensive demonstration of ChainWatchX and discover how our platform can protect your cryptocurrency investments with advanced security monitoring.
ChainWatchX: Advanced Blockchain Security Platform
Discover how ChainWatchX revolutionizes cryptocurrency security with AI-powered threat detection, real-time monitoring, and comprehensive protection across 50+ blockchain networks.
🛡️ Real-time Protection
24/7 monitoring with instant threat detection
🤖 AI-Powered Analysis
Advanced machine learning for threat identification
🌐 Multi-Chain Support
Protection across 50+ blockchain networks
📊 Risk Scoring
Intelligent risk assessment for every transaction
🚨 Instant Alerts
Immediate notifications via email, SMS, and push
📈 Detailed Reports
Comprehensive security analytics and insights
💬 Live Chat Support
🚀 Instant Help Available
Our support team is ready to help you 24/7. Get instant assistance with any questions or issues you might have.
Our expert support agents are standing by to provide immediate assistance with any technical issues, account questions, or security concerns.
No matter what time zone you're in, our support team is available around the clock to ensure your security needs are met.
All chat conversations are encrypted and secure. We never ask for sensitive information like private keys or passwords.
💡 What Our Team Can Help With
- Account Setup & Configuration: Getting started with your ChainWatchX account
- Technical Troubleshooting: Resolving app issues and connectivity problems
- Security Questions: Understanding alerts and threat analysis
- Billing Support: Subscription management and payment issues
- Feature Guidance: Learning how to use advanced features
- Integration Support: API setup and third-party integrations
- Best Practices: Security recommendations and optimization tips