Privacy Policy

ChainWatchX ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blockchain security monitoring platform and related services.

Scope of This Policy

This policy applies to:

• ChainWatchX web application and dashboard
• Desktop applications (Windows, macOS, Linux)
• Browser extensions
• Mobile applications (when available)
• Our website and marketing communications
• Customer support interactions

Personal Information

We collect the following types of personal information:

Data Type	Examples	Purpose
Account Information	Name, email address, password	Account creation and authentication
Profile Data	User preferences, notification settings	Service personalization
Billing Information	Payment method, billing address	Payment processing (handled by third parties)
Communication Data	Support tickets, feedback, surveys	Customer support and service improvement

Blockchain & Wallet Data

To provide our security monitoring services, we collect:

• Wallet Addresses: Public blockchain addresses you choose to monitor
• Transaction Data: Publicly available blockchain transaction information
• Security Events: Detected threats, suspicious activities, and security alerts
• Risk Scores: Calculated security ratings and risk assessments

Primary Service Functions

• Security Monitoring: Analyze blockchain transactions for threats and suspicious activities
• Alert System: Send real-time notifications about security events
• Risk Assessment: Calculate and display security scores for your assets
• Reporting: Generate security reports and analytics dashboards

Account & Service Management

• Create and manage your user account
• Authenticate your identity and secure your account
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send important service updates and security notifications

Service Improvement & Development

• Analyze usage patterns to improve our algorithms
• Develop new security detection capabilities
• Test and optimize platform performance
• Conduct security research and threat intelligence
• Train machine learning models for better threat detection

We Do Not Sell Your Data

ChainWatchX does not sell, rent, or trade your personal information to third parties for monetary gain. Your data is used solely to provide and improve our security services.

Limited Sharing Scenarios

We may share your information only in these specific circumstances:

🔧 Service Providers

• Cloud Infrastructure: AWS, Google Cloud for secure data storage
• Payment Processing: Stripe, PayPal for billing (they handle payment data directly)
• Email Services: SendGrid, Mailchimp for transactional emails
• Analytics: Privacy-focused analytics to understand usage patterns
• Customer Support: Zendesk or similar for support ticket management

Security-First Approach

As a cybersecurity company, we apply the highest security standards to protect your data. Our security measures include:

🔐 Technical Safeguards

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• Access Controls: Multi-factor authentication, role-based access, principle of least privilege
• Network Security: VPNs, firewalls, intrusion detection systems
• Data Isolation: Customer data is logically separated and isolated
• Regular Audits: Automated and manual security assessments

🏛️ Organizational Safeguards

• Employee Training: Regular security awareness and privacy training
• Background Checks: Comprehensive screening for all employees
• Incident Response: Documented procedures for security incidents
• Data Minimization: We collect only necessary data and delete it when no longer needed

Retention Principles

We retain your personal data only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and security capabilities

Account Deletion

When you delete your ChainWatchX account:

• Your account is immediately deactivated
• Personal data is deleted within 30 days
• Some data may be retained longer for legal compliance
• Anonymized data may be retained for service improvement

Your Rights Under GDPR & Similar Laws

Depending on your location, you may have the following rights:

🔍 Right to Access

• Request a copy of your personal data we hold
• Understand how your data is being processed
• Receive your data in a structured, machine-readable format

✏️ Right to Rectification

• Correct inaccurate or incomplete personal data
• Update your account information at any time
• Request corrections to security reports based on incorrect data

🗑️ Right to Deletion ("Right to be Forgotten")

• Request deletion of your personal data
• Have data removed when no longer necessary
• Withdraw consent for data processing

How to Exercise Your Rights

To exercise any of these rights:

1. Email us: privacy@chainwatchx.com
2. Use our portal: Login to your account settings
3. Contact support: Submit a support ticket
4. Write to us: See contact information below

What Are Cookies?

Cookies are small text files stored on your device when you visit our website or use our application. We use cookies and similar technologies to enhance your experience and improve our services.

Types of Cookies We Use

🔧 Essential Cookies (Always Active)

• Authentication: Keep you logged in securely
• Security: Protect against attacks and unauthorized access
• Functionality: Remember your preferences and settings
• Load Balancing: Ensure optimal performance

📊 Analytics Cookies (Optional)

• Usage Analytics: Understand how you use our platform
• Performance Monitoring: Identify and fix technical issues
• Feature Usage: See which features are most valuable
• Error Tracking: Improve stability and reliability

Cookie Management

You can control cookies through:

• Browser Settings: Block, delete, or manage cookies
• Our Cookie Preferences: Available in your account settings
• Opt-out Tools: Industry-standard opt-out mechanisms
• Do Not Track: We respect browser DNT signals